Explain how Versadial software maintenance plan is different from the on-site, remote and hardware services provided by your company.

Discuss Versadial software maintenance plan management procedure and your fees with the end-customer.

If you are managing the software maintenance plan for the end-customer, Versadial recommends the following: No compensation or redress will be provided if the end-customer directly purchases support from Versadial. While we provide the opportunity, not the right, for resellers to offer the software maintenance plan to end-customers, we do not delay customer requests for service and allow the end-customer to purchase software maintenance direct from Versadial. Versadial Software Maintenance renewal policy is public and not concealed from the end-customer. Versadial’s goal is to efficiently fulfill the end-customers expectation when it comes to software and hardware maintenance of their Versadial call recording system. Versadial reserves the right to refuse Software Maintenance plan renewal to any customer and provide support based only on a per paid case basis. Services outside the above scope require individual support case purchase Majority of the work still done by the customer representative/recorder administrator.

Support means that Versadial staff helps/guides customer representatives and does some portions of the work remotely. ONE RECONFIGURATION SUPPORT (CONVERSION TO NEW PBX/ OR RECORDED LINES TYPE, OR RECORDING SCENARIO CHANGE).ONE SOFTWARE UPGRADE AND UPGRADE SUPPORT.

UNLIMITED NUMBER OF SUPPORT CASES FOR TROUBLE-SHOOTING, ISSUES, DIAGNOSTICS, FAILURE RECOVERY AND SYSTEM EXPANSION (ADDING EXTRA CHANNELS).The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).Software Maintenance Plan. Discover which options are the fastest to get your customer service issues resolved. You can try any of the methods below to contact TeamViewer Meeting. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Listed below are our top recommendations on how to get in contact with TeamViewer Meeting.

How to contact teamviewer support